Frequently asked questions and answers
Hey,
This page has been created for you so that you can find your way around the new Peakshop faster. We are happy that you are here! :)
● Purchasing
● I am new
● Order tracking
● Password management
● Shopping cart, loyalty point, coupon code
● Redeem/non-request of a gift
You do not have to do ANYTHING to purchase, just PRESS the Add to Cart button and follow the webshop processes from there.
Purchasing has never been so easy:
- Press the Add to Cart button for the products you need. The system will then add them to your cart.
- When you are done, you need to click on the GREEN CART ICON on the right, where you just need to follow the routes of the store.
- Click the Start Payment button to follow the store's process to finalize your order.
If you would like to look at it WITHOUT shopping, what is in your account:
You must be logged in to do this. To do this, you need to click on the shopping cart icon in the upper right corner.
All your data has been transferred from the old webshop! Your 10 - 15% loyalty discount is ALREADY SET.
How to start if you are new to us? Sign up
You can only log in if you have already bought something from us! There are plenty of subscribers to the newsletter due to the specialized materials sent by Móni and Kornél. THIS IS NOT EQUAL to sign up to Peakshop to make a purchase!
You can also sign up by clicking the cart button. It is very simple!
Account Information - where you see your Peak orders?
You can keep track of your orders under “My Account”. All you have to do is click the shopping card button and select “My Account” from the drop-down menu:
Forgot your password?
No problem! Click on the shopping cart button to select the login option, enter your email address and click on the “Forgotten Password” and we will send you an email with a link where you can enter a new password. It is important that you enter the email address you registered with here!
Change Password
If you want to change your password, you can do so after logging in under “Edit Account Information” option:
Are you a woman or a man? You tell me!
Your registration is complete if you also enter your gender. If you have not already done so, the system will redirect you to the “Edit Account Information” page, where you can select the appropriate option from a simple drop-down menu.
Why do we need this? Because we know you are happy if we personally figure out discounts and gifts for YOU. If we do not know who you are - you will not like it!
Shopping cart page, redeem loyalty points, activate coupon code
If you want to redeem a loyalty point or coupon code, after you have added all the products to your cart, click on the “Full Cart Contents” display to see the contents of your cart.
IMPORTANT! You cannot redeem a loyalty point, coupon discount, loyalty discount and running campaign offer at the same time.
- Redeeming loyalty point: enter in the text bar how much of the loyalty points you want to redeem:
- Redeeming coupon code: click on the “Coupon Code” button, enter the code available to you and press the “Redeem” button.
Which is the authoritative?
When redeeming a coupon, please note that a coupon code can only be validated above a certain value, so if for some reason the system cannot validate your code, it is possible that your gross total shopping cart value does not reach the limit required to redeem the code, or other discounts cannot be enforced. Therefore, shipping cost is not included in the amount limit!
(e.g. for promotional package offers, no additional discount is available)
- Change of addresses, data: The system stores a default address. This can be both a shipping and billing address. If you would like us to store more alternative addresses for you, we ask that you add them in the administration interface. If you change the default address, it will change on all interfaces. If your shipping address and billing address are different, we ask that you record both versions in the system and not overwrite your default address. This will make the choice easier in the future as well.
Gift in the shopping cart
If you receive a gift in addition to a certain product or total shopping cart value, it will be automatically added to your cart. As you can see in the picture below, the gross total cart value did not reach the amount limit of HUF 14,990, so the gift will not be added to the cart, in which case you should add something else too!